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20-07-2010
Location: Amsterdam

We are in need of skilled, dynamic personnel who are committed to improving and upholding the reputation of the Sales and Service Centre of our client. If you are friendly, energetic and communicative, and can work under pressure without breaking a sweat? Then might have the job for you!

As a Customer Care Representative you deal with reactions of passengers within agreed procedures and timelines. You investigate the reaction, decide whether further research on the facts is necessary and decide, within a given time, on the companies reaction and possible compensation towards the passenger. In addition, you report trends in passenger reactions and advise on possible improvements. Finally, when product disruption is known in advance, you contact the passenger to inform him/her about the disruption and the offered solution.  

Required are: ·         General (HAVO) or professional (MBO) secondary education level of work and perception ·         Excellent knowledge of English and Norwegian, both written and spoken ·         Experience in working with computers   Preferred are: ·         Education in tourism ·         Proven sales & service attitude ·         Experience in working at a call center and/or in a travel/airline related industry   Competencies: ·         Interpersonal sensitivity ·         Resistance to stress ·         Power of persuasion ·         Verbal communication ·         Sales & customer service orientation