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20-12-2010
Location: Sofia Bulgaria!

Company description Our Client., established in 2002, has always pioneered the Bulgarian contact center market and is serving the European market from within Sofia, the capital of Bulgaria.  Our experience and project-based approach make us the right partner for companies that are looking for cost-saving outsource solutions in the combined field of call and contact center services on the one hand and administration on the other hand. Our client stands for high-quality results that contribute to the success of their international customers. The company has Belgian shareholders and senior management

In this role you perform setting up projects - A to Z - independently:

-       Setting up first meeting with client and maintaining an open and continuous communication to ensure an excellent understanding of our clients needs 
-       Developing scripting
-       Preparing implementation of Software
-       Coaching and training the agents
-       Setting up and preparing reports for clients
-       Taking full ownership for improvement projects to reach the targets set for the department
-       Improve and develop systems and continuously look to streamline the processes
-       Maintaining relation/communication with clients
-       Co-ordinate meetings with client visitors
-       Limited travelling will be required

-       Fluent Dutch and French with excellent written and oral communication skills / Good English
-       Proven experience in call center - external clients:
1.     as a Telesales Agent (outbound projects)
2.     as a Team Coach (supervision - min 10 agents, coaching, structural monitoring, reporting)
3.     as a Project Responsible (making offers and setting up projects for external clients: to plan, implement, act, deliver results and follow-up) 
-       Computer literacy - Word, Excel and PowerPoint  

To be successful in this role and to meet the high expectations of our clients you are self-motivated/self-starter, you have a proactive personality and a can-do and hands-on attitude.

Your career Our client offers you a professional, international, dynamical and high quality working environment, where personal development is stimulated and personal initiatives are encouraged. Besides a challenging position and a very good atmosphere, our client offers you a motivating salary package together with fringe benefits.


If this is the Job for you, contact us now.
Send youre resume to t.haddad@callcenterjobs.nl