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QUALIFIED EMPLOYEES

YOUR recruitment SOLUTION

CallcenterJobs is the recruitment specialist for the call centre industry. If you are looking for highly qualified employees for your service desk or contact centre, we are your first port of call. Our extensive network and up to date database ensure that we will find the candidate you desire: suitable, educated and motivated


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Customer Care Representative – Customer Care – Norwegian native

Ready to be part of the dynamic travel industry?

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20-07-2010
Location: Amsterdam


We are in need of skilled, dynamic personnel who are committed to improving and upholding the reputation of the Sales and Service Centre of our client. If you are friendly, energetic and communicative, and can work under pressure without breaking a sweat? Then might have the job for you!


Tasks

As a Customer Care Representative you deal with reactions of passengers within agreed procedures and timelines. You investigate the reaction, decide whether further research on the facts is necessary and decide, within a given time, on the companies reaction and possible compensation towards the passenger. In addition, you report trends in passenger reactions and advise on possible improvements. Finally, when product disruption is known in advance, you contact the passenger to inform him/her about the disruption and the offered solution.  


Requirements

Required are: ·         General (HAVO) or professional (MBO) secondary education level of work and perception ·         Excellent knowledge of English and Norwegian, both written and spoken ·         Experience in working with computers   Preferred are: ·         Education in tourism ·         Proven sales & service attitude ·         Experience in working at a call center and/or in a travel/airline related industry   Competencies: ·         Interpersonal sensitivity ·         Resistance to stress ·         Power of persuasion ·         Verbal communication ·         Sales & customer service orientation



CALLCENTER JOBS
Keizersgracht 62/64
1015 CS Amsterdam


T. 020 - 5206870
E. info@callcenterjobs.nl